Experiencing problems? Try these troubleshooting steps.

Turn on video captions in your videoask

To make videoasks more accessible and engaging, creators and respondents can turn on closed captions (subtitles) in each video.

Not only does this enhance accessibility, but it also adds an extra layer of engagement by allowing viewers to follow along with the dialogue more easily. Create a more inclusive and immersive experience for all users with closed captions.

Respondents viewing your videoask can turn on captions by clicking "CC" in the video controls at the top of your video:

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Creators have the option to turn captions on by default. This means the captions will display in muted autoplay before respondents press the play button to view your video.

Note: Leaving this setting turned off will still allow respondents to switch captions on in the video controls

💡 Pro tip: If you've enabled captions to show by default, but you want to make sure they show only when your respondent has clicked the play button, you can add a parameter to the end of your videoask URL so captions do not show in preview mode.

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Allow respondents to turn on captions

Show captions by default

Change caption language

Allow respondents to turn on captions

If you want to allow your respondents to activate closed captions from the video player, you need to make sure video controls are turned on for your videoask.

1

Click Build to open your videoask builder.

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2

Click Settings.

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3

In the right-hand sidebar click Advanced.

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4

Activate Show video controls.

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5

Click Done.

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Show captions by default

1

Click Build to open your videoask builder.

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2

Click Settings.

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3

Enable Show captions by default.

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4

Click Done.

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Change caption language

1

Click Build to open your videoask builder.

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2

Click Settings.

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3

In the right-hand sidebar click Advanced.

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4

Scroll down to Transcript. Select the desired language from the dropdown menu.

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5

Activate Filter profanities to detect inappropriate language and filter it out of your transcripts and captions.

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Note: Only transcripts/captions from video and audio recordings will be filtered. Removed words will be marked with an asterisk. Text responses will not be edited. 

6

Click Done.

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